The Pakistan Telecommunication Authority (PTA) has completed Quality of Service (QoS) surveys for fixed-line broadband services across 22 major cities in Pakistan, including Azad Jammu & Kashmir (AJ&K) and Gilgit-Baltistan (GB). The surveys, conducted during the 2nd quarter of 2025, aimed to evaluate the network performance of Broadband Service Providers (BSPs) and ensure that users receive high-quality internet services.
Survey results revealed that most BSPs are compliant with important Key Performance Index (KPIs), including (i) Network Availability (Local and Core), ii) Jitter, (iii) Network Latency (Local segment) and (iv) Network Latency (International segment), However, a significant number of BSPs were found underperforming in few cities in KPI i.e. Bandwidth Utilization, which can significantly degrade user experience and compromise the overall quality of service during peak hours. PTA has directed the operators to take corrective measures and improve the QoS of their network.
PTA’s primary objective with these surveys is to enhance the overall fixed-line broadband service quality and provide a better experience for consumers across the country. The detailed survey results for Q2 of 2025 are now available on PTA’s official website for the information of the general public.
Read also: Court issues notice to PTA, Telecom companies over poor mobile signals
Given the ongoing flood emergency in various parts of the country, the Pakistan Telecommunication Authority (PTA) has issued an advisory to telecom operators, directing them to ensure uninterrupted services and maintain contingency plans for emergencies.
The advisory stresses the protection of telecom infrastructure in high-risk areas, availability of critical resources, immediate reporting of service disruptions, and dissemination of flood-related information to the public. Operators have been advised to ensure the continuity of essential services, deploy trained teams, coordinate with local authorities, and efficiently address consumer complaints in affected regions.
For this purpose, PTA has activated its National Emergency Telecommunication Coordination Centre (NETCC) and established contact points at its headquarters and zonal offices for real-time coordination.
PTA is closely monitoring the situation and will keep the public updated on service restoration efforts in flood-affected areas.
